Frequently Asked Questions
Helpful starting points for your ingredient inquiry.
Products
Which ingredient families are available?
Our portfolio covers non-dairy creamer, chili and paprika, garlic and ginger, onion products, vegetables and crisps, herbs and spices, dried fruits and nuts, and chestnuts.
Which formats can I explore?
The available formats vary by ingredient. Browse the product pages for whole, cut, flaked, granulated, powdered, paste, sauce, fried and snack formats.
Inquiries
What should I include in a product inquiry?
Please share the product, application, preferred specification, expected quantity, packaging requirements and destination market.
How can I discuss packaging or quantities?
Include the pack format and estimated volume in your inquiry. The team can then discuss available options for the selected product.
How does the inquiry form work?
Complete the required fields, accept the Privacy Notice and select Send inquiry. Your details are emailed directly to our team at bigtreefoods@163.com. A confirmation appears when the mail server accepts your inquiry. If sending fails, your details stay in the form so you can retry or contact us directly.
Documentation
How can I request a specification?
Contact the team with the product name and intended use. Technical specifications and available documents can be discussed for that particular ingredient.
Do certifications apply to every product?
A certificate applies to the legal entity, site and scope stated on the document. Please check the certificate and confirm the relevant coverage for your selected product.
Supply
Where is Bigtree Group based?
Bigtree Group is headquartered in Heze, Shandong, China. Its major production bases are in Heze, Dujiangyan and Zhoushan.
Which markets does the group serve?
Bigtree Group’s products are exported to more than 80 countries and regions. Share your destination market with our team to discuss your supply requirements.
Let’s talk ingredients.
Share your application, specification and supply requirements with the Bigtree team.